Privacy Policy

Last Updated: August 3, 2026

At Transversality Counselling & Psychotherapy, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect information shared through our website and in the course of providing counselling services.

By using this website or contacting us, you consent to the collection and use of your information as described in this policy.

Our Commitment to Privacy

We collect only the information necessary to respond to your inquiry, provide counselling services, and meet our legal, ethical, and professional obligations.

Our privacy practices comply with British Columbia's Personal Information Protection Act (PIPA) and the professional standards of the BC Association of Clinical Counsellors (BCACC) and the Canadian Counselling and Psychotherapy Association (CCPA), where applicable.

Information We Collect

Depending on how you interact with us, we may collect:

Your name
Email address
Telephone number
Information you choose to share through our contact form or by email
Appointment information
Billing and payment information
Website usage information, including cookies and analytics

Contact Forms

If you contact us through our website, we collect the information you choose to provide so we can respond to your inquiry.

Please do not include detailed clinical, medical, legal, or emergency information when using our contact form.

Website forms and email are not monitored continuously and should not be used for urgent or emergency situations.

How We Use Your Information

Your information may be used to:

Respond to your inquiries
Schedule appointments
Provide counselling services
Maintain clinical records
Process payments
Issue receipts for insurance reimbursement
Meet legal and professional obligations
Improve our website and services

We do not sell, rent, or trade your personal information.

Appointment Booking

Appointments are booked through Jane App, our secure practice management system.

Information submitted through Jane is collected and stored according to Jane's privacy and security standards. We encourage you to review Jane's Privacy Policy if you would like more information about how your information is handled through their platform.

Website Hosting and Cookies

Our website is hosted by Wix.

Like most websites, Wix may collect technical information such as:

IP address
Browser type
Device information
Pages visited
General website usage

Our website may also use cookies and analytics tools to improve performance and understand how visitors use the site.

You can choose to disable cookies through your browser settings, although some features of the website may not function as intended.

Email Communication

Email is a convenient way to communicate but cannot be guaranteed to be completely secure.

Whenever possible, we recommend avoiding the use of email for sharing sensitive personal or clinical information.

Clinical Records

If you become a client, we maintain confidential clinical records as required by professional standards and applicable legislation.

Clinical records are retained for the period required by law and professional regulatory requirements.

Confidentiality

Information shared during counselling is kept confidential except where disclosure is required or permitted by law, including:

when there is a serious and imminent risk of harm to yourself or another person;
when there are legal reporting obligations, such as child protection;
when records are required by law or court order;
when you provide written consent for information to be shared; or
when consultation or clinical supervision is necessary to support your care while protecting your privacy.

Please refer to our Informed Consent document for more detailed information about confidentiality and its limits.

How We Protect Your Information

We take reasonable administrative, physical, and technological measures to protect your personal information from unauthorized access, use, or disclosure.

While no electronic system can guarantee absolute security, we work with trusted service providers and follow professional best practices to safeguard your information.

Accessing or Correcting Your Information

You may request access to your personal information or ask that inaccurate information be corrected, subject to applicable legal and professional requirements.

To make a request, please contact us using the information below.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Privacy Officer
Carolina Rojas, MA, RCC

Transversality Counselling & Psychotherapy

Email: carolina@transversalitycounselling.ca

Website: www.transversalitycounselling.ca

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation, technology, or our practice.

The most current version will always be available on this website.